Returns & Exchanges
Looking to start an exchange or return?
Click here to enter our returns portal.
All you’ll need is your order number, which can be found on your order confirmation email, and your email address.
ONLINE RETURN POLICIES
All online purchases can be returned for exchange or refund within 14 days of receiving the item, unless otherwise noted. Items must be unworn, unwashed, in their original condition. Archive pieces are final sale and can not be returned or exchanged.
There is a $9 flat rate fee for returns that are refunded to cover shipping costs. This total will be deducted from your refund total.
We are committed to making sustainable pieces that last. If your product becomes damaged throughout its lifetime (faulty zipper, missing buttons, loosening waist), please contact us and we will work with you to have it repaired.
To start a return (US ONLY), simply head over to https://megest1994.loopreturns.com/.
If you live in Canada, please use this portal to process your return: https://megest1994.ca/pages/returns
If you decide to return or exchange your item/s purchased from Meg online to your local store please note you will be given store credit or an exchange will be honored. Tailoring will be offered at any location.
Any questions, issues, concerns, or advice email us at web@megshops.com
Please note refunds are issued within 7 business days of receiving your return.
RETURN/EXCHANGE OPTIONS
Fit wasn't quite right and you want to swap it for the a size up or down? Decided that black is your preferred color instead of navy? An exchange is your best option. The cost to return your incorrect size or color is on us!
You’ll receive a prepaid return label and the replacement size or color will be sent as soon as we’ve received notice your original order is scanned as ‘in transit’ through UPS or USPS. The sooner you return the original, the faster you’ll receive the replacement.
Want to make another Meg purchase in the future, but aren’t quite sure what you want right now? Online credits never expire and just like an exchange, we will cover the cost of your return.
When you submit your return, you’ll receive a pre paid label to send your items back and your store credit will be issued once your return is processed at our New York location.
Your refund will be processed back onto your original payment method once your return has been procsedded by us at our New York location. It’s a flat rate of $9 for return delivery if you choose a refund. This amount will be deducted from your refund total.
If you’ve paid with AfterPay, any repayments already made will be refunded to your AfterPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the shipping cost) will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card.
FREQUENTLY ASKED QUESTIONS
How do I start a return or an exchange?
Visit https://megest1994.loopreturns.com/ and use your order number and shipping zip code to begin the returns process. From there, you can select which items you’d like to return or exchange (unelligible items will be greyed out) and print your shipping label.
If you choose to exchange, you are able to try a new color, style, size when selecting which items you’re sending back. This is based on available inventory.
How do I return or exchange a gift?
To start your gift return or exchange, go to https://megest1994.loopreturns.com/ and click the "Returning a gift?" link underneath the zip code entry box.
Can I return an online order in-store?
Yes! Online orders returned in-store are eligible for exchange or store credit. Tailoring and alterations are available for items purchased online. Meg locations can be found here.
Can I return or exchange a final sale item?
Items that are marked final sale, such as Archive pieces and $99 Sale items, are not eligible for returns or exchanges.
How long does a return or exchange take?
From beginning to end, please give your refund/exchange 7-14 days to get back to you.
Our Returns Team is located in New York, so return travel may take up to 5 business days + 3-4 days for processing. Once we have your items processed, we'll send the refund or gift card your way. Exchange items will be sent out as soon as your return has been shipped back to us.
IN-STORE RETURN POLICIES
All in-store purchases can be exchanged or returned for store credit only within 14 days of purchase on unworn, unwashed clothing only. No returns or exchanges can be made on sale items or tailored clothing.
Wide Hem - $30
Raise Shoulder - $40
Take in Waist - $30
Sleeve Hem With Cuff - $40
Take in Side Seams - $30
Raise Neckline - $20
Close Pockets - $20
Replace Zipper - $25
Repairs - $15 & Up